About us
where are you located?
St. Arnaud, New Zealand
where are the classes/private events held at?
its held at the community center
do you offer wholesale orders?
At the moment, I am not accepting wholesale orders.
do you take custom orders?
currently, I’m not taking custom orders.
what is your return policy?
if you’d like to make a return, please contact me within 4 days of receiving your order, and I’ll provide you with the necessary instructions. Once your return is approved, the shipment must be received within 14 days. Returned items are subject to a 10% restocking fee. Please note that shipping charges are non-refundable, and return shipping costs are the buyer’s responsibility. Sale items or those purchased with a discount code are not eligible for return.
will there be imperfections with the pieces?
each piece is handmade, so minor imperfections or unique characteristics may be present, which adds to their charm compared to mass-produced items. I strive to represent colors accurately in my photographs, but slight variations may occur due to different screen settings. If you have any questions about a specific item, feel free to contact me for more details.
do you ship outside of New Zealand?
Yes, I do! I will provide you a separate quote upon check out. I ship via NZ Post /Fedex or DHL. please be patient with me since i am a one woman band with a 4 month old baby and a busy 8 year old.
how long will it take before you ship my purchase?
it would normally take 5 business days both locally and internationally. Please be patient. I will send you your tracking number once item is picked up.
what if my item is damaged during shipment?
please contact me immediately within 24 hours and provide pictures of the broken item including the packaging. I am not responsible for lost or stolen items. You will be responsible to resolve with the carrier.
are your pieces food safe?
all my pieces are food-safe, oven-safe, and microwave-safe unless stated otherwise.
how should I care for them?
while they are dishwasher safe, I strongly recommend gentle hand washing to preserve their quality. When using in the oven, avoid sudden temperature changes, such as moving directly from the fridge to the oven or vice versa.